PRIVACY POLICY
Effective Date: 10/31/2023
This Privacy Policy explains how Trusted Heating & Cooling Solutions, Inc. collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at www.trustedhvacsolutions.com
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, for example through a web form, during registration, while making a reservation, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.
Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.
Information collected from our partners: We may collect personal information about you from our third party partners and combine it with other information that we collect. Personal information we collect from our partners may include, for example, your demographic information, shopping history, and geographic location.
USE OF PERSONAL INFORMATION
We may use information collected about you for any lawful purpose, including the following:
- To provide you with our products and services, customer service and support, and other relevant information;
- To market our products and services to you, including by email and text message subject to your consent;
- To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts;
- To send you abandoned cart reminders if you added items to your shopping cart but did not complete check out;
- To comply with the law and to maintain the security of our website; or
- With your consent, or as otherwise disclosed at the time information is collected.
DISCLOSURE OF PERSONAL INFORMATION
We may share the information we collect with other parties, including the following:
- With third-party service providers to assist us with providing and marketing our products and services, such as payment processors, data hosting services, analytics services, online store support, advertising partners, and email service providers.
- With Bench Marke Mail, to send email marketing and text message communications.
- With any affiliates or joint venture partners that we may have in the future.
- As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding.
- If necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or the rights of third parties, or to protect the safety or security of any person or entity.
- With your consent or as otherwise disclosed at the time of data collection or sharing.
We may share information that has been de-identified or aggregated without limitation.
Our website may offer interactive features, such as the ability to leave reviews, that you can use to communicate with other website visitors or to submit and post your own content. If you disclose information in one of these forums, this information can be viewed, collected, and used by others.
DIGITAL ADVERTISING & ANALYTICS
We may authorize our advertising partners to use cookies and similar technologies on our website to automatically collect certain information from your device, and we may share information about you, your purchases, and your interactions with our website with our advertising partners. These partners may also collect information from other websites or apps over time, including information about relationships among different browsers and devices. Such information can be used by us or our advertising partners to serve more relevant targeted ads. For more information about this type of advertising and how to opt out of targeted advertising from our advertising partners, go to www.aboutads.info.
We may also work with third parties that collect data about your use of our website and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
Your web browser may allow you to block or disable cookies; however, parts of our website may not function properly if you do so.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations.
If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at https://legal.podium.com/#privacypolicy-us.
[YOUR PRIVACY RIGHTS]
We at Trusted Heating and Cooling Solutions are committed to ensuring the privacy and security of your personal information. As a user of our website, you have certain rights regarding the collection, use, and disclosure of your personal data. This section outlines your privacy rights and how you can exercise them.
- Right to Access
You have the right to request access to the personal information we have collected about you. To make such a request, please contact us using the contact details provided at the end of this privacy policy. - Right to Rectification
If you believe that the personal information we have about you is inaccurate or incomplete, you have the right to request correction or completion. You can update your personal information by logging into your account or by contacting us. - Right to Erasure
You have the right to request the deletion of your personal information in certain circumstances. However, please note that this right is not absolute and may be subject to legal obligations or other legitimate reasons for retaining your data. - Right to Restriction of Processing
Under certain circumstances, you may have the right to restrict the processing of your personal information. This means that we will only continue to store your data and will not perform any further processing unless you consent or it is necessary for legal reasons. - Right to Data Portability
You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. This right applies to personal information that you have provided to us with your consent or for the performance of a contract. - Right to Object
You have the right to object to the processing of your personal information for certain purposes, such as direct marketing or where the processing is based on our legitimate interests. - Right to Lodge a Complaint
If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.
CONTACT INFORMATION
If you have any questions or wish to exercise your privacy rights, please contact us at:
Trusted Heating & Cooling Solutions, Inc.
4730 E M-36, Pinckney, MI 48169
service@trustedhvacsolutions.com
We will respond to your request within a reasonable timeframe in accordance with applicable data protection laws.
UPDATING YOUR INFORMATION
When you have an account with us, you may review, change, or update your contact information by contacting us at (810) 355-1669 or at service@trustedhvacsolutions.com.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently.
CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at (810) 355-1669.
